The Fox at Hurley - Delightful Property!

By confirming this reservation, all guests legally agree to LuxEdge Estates House Rules and Master Rental Terms of Business:

1. Mandatory Identity Verification & Pre-Authorised Deposit: Access instructions are strictly withheld until the lead booking guest completes our secure online pre-check-in. This requires a government-issued photo ID (passport or driving licence) matching the booking name and payment card, plus a pre-authorised security hold of up to £100. Holds are released within 3 to 5 business days post-departure, subject to zero damage, no missing items, and strict adherence to house rules.

2. 3-Hour Defect Reporting & Rectification Protocol: Any pre-existing defects, cleanliness complaints, or maintenance issues must be reported within 3 hours of initial arrival (or by 22:00 for check-ins after 19:00) with clear photographic/video evidence. Management must be granted reasonable access to inspect and rectify issues. We do not honor retrospective complaints, self-relocation claims, or discount requests submitted after departure or without allowing opportunity to cure.

3. Strictly Prohibited Activities (Smoking, Vaping & EV Charging): Smoking, vaping, burning candles, or using open flames anywhere inside the premises, on balconies, or in communal areas is strictly prohibited. Unauthorised EV charging from internal or standard 3-pin domestic outlets is illegal under our building fire safety code. Any breach triggers an immediate, non-negotiable £250 penalty plus the full invoiced cost of specialist chemical ozone treatment, deep-cleaning, and relevant diagnostic call-outs.

4. Occupancy, Unauthorized Visitors & Quiet Hours: Only declared, registered guests named in the booking are permitted inside the property at any time. Parties, excessive gatherings, commercial activities, and pets are strictly forbidden. Quiet hours run from 22:00 to 07:00. Anti-social behavior, noise complaints from neighbors, or occupancy breaches result in immediate lease termination, physical eviction via security teams, zero refund of remaining nights, and forfeiture of the entire deposit.

5. Waste Management & Property Cleanliness: Guests must leave the property in a sanitary, respectful state. All household rubbish must be securely bagged and deposited in the property’s assigned external council wheelie bins before check-out. Excessive refuse left inside, misplaced recycling causing council refusal, or extreme messes requiring abnormal housekeeping delays incur a minimum £50 fee deducted from the deposit.

6. Key Custody & Departure Deadlines: Check-out is strictly by 10:00 AM to allow scheduled housekeeping access. Unauthorised late check-outs between 10:00 AM and 12:00 PM will incur a flat fee of £40. Keys must be returned strictly to the designated lockbox or KeyNest location upon departure. Any lost keys, keys locked inside, or lock damage will result in the full cost of emergency contractor/locksmith callouts and cylinder replacements being deducted directly from the security deposit.

7. Lost Property & Disposal: Management assumes zero liability for personal belongings left behind. Low-value or perishable items (clothing, chargers, toiletries, food) are discarded immediately by cleaning crews during turnover. High-value items (laptops, phones, legal documents, fine jewelry) are secured for 7 calendar days; retrieval is handled strictly via tracked courier prepaid by the guest, plus a £30 administrative handling fee. Unclaimed items are disposed of after 7 days.

8. Mail, Address Registration & Civil Use: Guests may not use the property address for postal deliveries, credit registration, vehicle registration (DVLA), business registry (Companies House), or legal residency claims. Any post received will be marked "Return to Sender" or securely shredded.

9. Force Majeure & Utility Outages: We do not accept liability and offer no compensation for localized disruptions outside our reasonable control, including municipal utility supply cuts (water, gas, electricity), telecommunications/fiber area outages, adverse weather, or external neighborhood building works.